If you are having problems logging in to manage
your Express account, please check the follow items below. If you are
still having problems, please email back and ask for us to reset your
password at
info@registrydomains.com.
_________________
PROBLEMS WITH LOGIN
1) If you have an error
message that says "You have tried to use an account that is
unauthorized" it usually means that your session has probably timed out
for security reasons. This can happen if you have the login page open
for an extended period of time. It can also mean that your browser is
retaining a previous cache memory of the login page which reflects the
session time out status.
To solve this, close all
browsers. Open a new browser and type in the address
http://RegistryLogin.com.
Next, click "View" --> "Refresh" (or F5) to refresh the cache of the
browser page. Now try and login to manage your domain name in the User
Login section.
2) Make sure when you type
in your domain ID that it is the domain name without the "www" -
example:
Domain: mydomain.com
3) Your password is case
sensitive. Try and reenter your password with this in mind.
4) If the browser you are
using is Internet Explorer 6.0 or AOL 6.0, there may be a temporary
interface conflict with high security settings. Click on "Tools" at the
top of the Browser, then click on "Internet Options". Next click on the
Privacy Tab. Slide the bar for the security settings to low. Save
changes and then exit. Close the browser. Then, open a new browser and
type in
http://RegistryLogin.com.
Click on "View" and then "Refresh" (F5 in IE). Then, reenter your login
information for your domain.
5) Please make sure that
you have cookies turned on.
How do I turn on Cookies in
Internet Explorer 6.0 version?
1. PC
2. From your browser,
go to:
3. Tools --> Internet
Options.
4. Click on the Privacy
settings Tab.
5. Click on "Accept all
Cookies".
How do I turn on Cookies in Internet
Explorer v5.5 and earlier versions?
- PC
- From your browser, go
to:
- Tools --> Internet
Options.
- Click on the Security
settings Tab.
- Make sure that the
slider is set for medium.
- If it is set on custom
you can click the "Default Settings" button to reset these to the
"medium" setting.
- Click OK.
- MAC
- From your browser, go
to:
- Edit --> Preferences.
- Double click on the
"receiving files" item in the left window..
- Single click on the
sub-item named cookies.
- In the right window,
select the drop down menu item named "never ask" or "ask for each site"
(in which case you will have to accept the enom cookie when prompted).
- Click OK.
How do I turn on Cookies in
Netscape?
- PC and MAC
- From your browser, go
to:
- Edit --> Preferences.
- Click on "advanced" in
the left window (Netscape6: double-click) (Netscape 6.1: double click
"Privacy and Security" option).
- Netscape6: click on the
sub-menu item named "cookies".
- Select the "accept all
cookies option" in the right window.
- Click OK.
6) You can't remember your
password - Click the link below to go to our support page on
http://FAQDomain.com
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.US and .BIZ Domains now
one-year minimum!