Thank you for your recent Express Account domain registration.

We value you as a customer and look forward to serving you with innovative domain technology features as well as excellence in training and support.

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We have included the complete questions and answers to our New Registration section below as well as the questions for the other categories (if your domain is a new successful transfer please refer to the "Transfer" FAQ section)

NEW REGISTRATIONS

When can I manage my new domain?

You can manage your domain name from your domain control panel immediately after registration. You have access to your domain control panel 24/7. Click to learn more about your Account Login.

Can I pre-configure settings for my domain?

Yes, you can set up Email Forwarding and Web Site Pointing and even change or update to outside nameservers. Your settings will not go live until 24-36 hours after your registration because your name will need to be "propagated" across the Internet.

When will my domain be live on the Internet?

When a new domain is first registered it can take 24-36 hours for the name to be fully updated or "propagated" across the Internet. This is the case for any domain name registered through any registrar because all the Internet Service providers update their zone registry files every 12-36 hours.

Please keep checking these functions after 24-36 hours of your domain registration.

Why isn't my domain listed in a whois database search yet?

When can I change or update or outside nameservers?

You can update or change the nameserver settings immediately after your domain registration. Please note that once your changes are saved, it may take 24- 48 hours for your nameserver changes to be updated across the Internet. Keep checking on web browser resolution and email function to test when your nameservers have been fully updated in the Internet registry made available to all Internet service providers.

How can I "transfer" or configure my domain for my hosting company?

You have the option of changing or updating to outside nameservers 24/7. You may want to use outside nameservers if you are using a traditional web hosting company or if you have your own nameservers.

A web hosting company may say to you that you need to "transfer" you domain to them. This is often confusing. What they mean to say is that you need to transfer or update to their nameservers. This is not a domain registration transfer, just a selection to use their nameservers.

Please note: once you update your domain control panel to use outside nameservers other than our nameservers, we totally lose the control and function of that domain (the registration of course still remains with us). In other words, we cannot troubleshoot email problems and/or web browser resolution problems. Also, you will not be able to use features from our nameserver functions such as free email forwarding and web site pointing.

Please go to our FAQ section for Nameservers for complete instruction regarding nameserver updates and changes.

ACCOUNT LOGIN

How do I login to manage my domain?

Do I need a separate password for each domain?

How can I change my password?

I tried to login to manage my domain but I got an error message.

I can't remember my password?

WEB SITE POINTING

What is Web Site Pointing?

Is there an additional fee for Web Site Pointing?

What is URL Redirection?

What is URL Frame?

What is IP Address Pointing

Do I have to use your nameservers to use Web Site Pointing?

How Can I Set Up Web Site Pointing And IP Address Pointing

EMAIL FORWARDING

What is email forwarding?

How much does it cost?

How many different emails can I forward?

How do I set up email forwarding?

What is the "Catch-All" feature?

Can the same email be forwarded to more than one person?

How do I set-up Reply Addresses?

TroubleShooting - Email Forwarding

For More FAQ's Click Here

NAMESERVERS

What's the difference between domain registration and nameserver function?

Do I have to use your nameservers to use the free email forwarding and web site pointing features?

How reliable are your nameservers?

What are the names of your nameservers?

How can I update or change to outside nameservers?

How can I "transfer" or configure my domain for a hosting company?

How can I register my domain as a nameserver?

When I transfer a domain do the nameservers stay the same?

I tried to change or update my nameservers but I got an error message?

I changed my nameservers but my domain still isn't live across the Internet.

TRANSFERS

Can I transfer my domain name

from my current registrar.

How do I initiate a transfer order request?

I have many names at different registrars. Can I transfer names in bulk?

When should I start to transfer domain that are about to expire?

When I transfer a domain name before the expiration date, do I lose any of the registration time I had paid for already?

Can I still transfer my domain if the expiration date has already passed?

Since the expiration date has already passed on my domain name, what can I do to prevent losing the name?

Can I transfer a new domain I recently registered with another registrar?

When a domain name is transferred, is there any change to the nameservers?

Will I need to confirm the transfer with a confirmation email from my current registrar?

How long does it take for a domain transfer to take place?

How is payment handled when I initiate a transfer order?

Can I transfer my domain away to another registrar in the future?

What can I do to protect my domain from an unauthorized transfer by another party?

Trouble Shooting - Transfers

My transfer was rejected - What could have gone wrong?

My transfer was not successful - What can I do now? ___________________